Error Codes Explained

Error 350: This occurs when the connection to your bank or card account has expired, or if the bank file has been updated and needs to be re-authorized.

Error 571: This typically happens when QuickBooks Online (QBO) cannot complete the authentication or consent page correctly. This could be due to a pop-up blocker, closing the consent window too early, or similar interruptions.

For Shopify Balance users in the USA, both errors can appear when the connection between Shopify Balance and QBO fails.

Why This Happens with Shopify Balance

• Shopify recommends connecting QBO by going to Bookkeeping > Bank Transactions > Connect Account, searching for “Shopify,” and selecting your Shopify Balance account.
• Shopify Balance is relatively new, so connections may expire faster or require more frequent re-authentication.
• Changes in Shopify credentials, banking providers, or permissions can cause the QBO feed to fail (error 350).
• If the consent screen does not complete properly due to pop-up blockers, browser extensions, or closing the window too early, error 571 may occur.
• Some users report that the native Shopify Balance to QBO connection may be unreliable in certain scenarios.

Troubleshooting Steps

1. Clear the old connection and reconnect:
   • In QBO, go to Banking > select the account in error > Edit Account or Manage Account > Edit Sign-in Info or Reconnect.
   • Use the correct Shopify Balance credentials.
   • Allow pop-ups in your browser to complete the consent process.
2. Use a private/incognito browser and clear cache:
   • Browser cache or extensions may interfere with banking feeds.
   • Reconnect via Chrome Incognito (or equivalent) with extensions disabled.
3. Check Shopify Balance account status:
   • Log in to Shopify Admin > Payments or Finances > Shopify Balance.
   • Ensure the account is active, transactions are visible, and there are no holds or changes.
4. Confirm QBO support for Shopify Balance in the USA:
   • While Shopify’s instructions outline generic steps, confirm that QBO supports Shopify Balance connections in your region.
5. Check for duplicate or conflicting integrations:
   • If you use a third-party connector, it may conflict with the native feed.
   • Temporarily disable other tools and try connecting directly via Shopify → QBO.
6. Consider feed delays:
   • Banking feeds may experience delays. Wait 24-48 hours before retrying.
7. Contact support if needed:
   • Reach out to Shopify Balance support via Shopify Admin.
   • Contact QuickBooks Online support with error codes, date/time of attempts, browser details, and mention Shopify Balance specifically.

Additional Considerations for USA Users

• Ensure Shopify Balance is officially supported for your merchant entity in the USA.
• Currency conversion issues may arise if Shopify Balance uses USD and your QBO file is in a different currency.
• Time zone differences are usually not an issue in the USA but ensure your browser and QBO settings match.