Step 1: Locate the Payment

1. Go to Sales > Customers.
2. Select the customer who made the payment.
3. Find the payment or Quick Deposit in the list.

Step 2: Open the Payment

Click the payment to open the Payment window. Confirm that it is linked to the invoice in question.

Step 3: Remove or Delete the Payment

You have two options:

• Option A: Delete
  • Click More > Delete.
  • Confirm deletion.
  • The invoice will now show as unpaid, and the payment is removed completely.
• Option B: Unapply / Edit
  • If you want to keep the deposit record but remove it from a specific invoice:
    1. Click Edit on the payment.
    2. Uncheck the invoice it’s applied to (or adjust the amount).
    3. Save.
  • The deposit still exists in your bank or Undeposited Funds, but it no longer marks the invoice as paid.

Step 4: Reconcile Bank if Needed

• If the payment/deposit was already matched in your Banking tab, you may need to undo the match:
  1. Go to Banking > Reviewed > Find transaction.
  2. Click Undo (or Exclude if you are removing it).
• This prevents duplicate or missing transactions in reconciliation.

Important Notes

• Never create a negative payment on the invoice, this can affect reporting.
• Check Undeposited Funds, if the payment was applied there, removing it ensures your clearing account balances correctly.
• If multiple invoices were paid in one deposit, only unapply the portion linked to the invoice you want to correct.

Summary